Welcome to NuEva Health Pte Ltd. These Terms & Conditions ("Terms") govern your access to our website, www.nueva.health, and the purchase of our plant-based dietary supplements specifically designed to support women over 40 as they navigate their transformative journey towards holistic health and wellness. By using our website or purchasing our products, you agree to be bound by these Terms. Please take a moment to review them carefully before you continue.

About Us

We are NuEva Health Pte Ltd, a company registered in Singapore. We offer a range of plant-based dietary supplements with unique formulations that address specific health concerns for women, particularly those associated with menopause, all packaged in delightful formats like gummies, powders and oil extracts. These are non-medicinal health supplements classified as such by the Health Sciences Authority (HSA) of Singapore. These supplements are not pharmaceuticals and do not treat, prevent, or diagnose any disease or ailment.

Definitions

• "Website" refers to our website at www.nueva.health.
• "Products" refers to the plant-based dietary supplements offered on our website.
• "Customer" refers to you, the person accessing or using our website and/or purchasing our products.
• "Order" refers to your request to purchase one or more Products through our website

User Requirements

To use our website and purchase our products, you must:

• Be at least 18 years old.
• Have the legal capacity to enter into contracts
• Provide accurate and complete information during the registration and checkout process.

Order Process

• To place an order, browse our website, select the desired products, and add them to your cart.
• You will be required to create an account or checkout as a guest.
• You can review your order and make the necessary changes before confirming your purchase.
• Once you confirm your order, you will be directed to a secure payment gateway to complete your payment.
• Upon successful payment, you will receive an order confirmation email.

Product Information

• We strive to provide accurate and up-to-date product information on our website. However, we cannot guarantee that all information is complete, error-free, or current. We encourage you to contact our customer service team if you have any questions or require further clarification.
• Our products are not substitutes for professional medical advice. We recommend consulting with your doctor before taking any new supplements, especially if you have any pre-existing medical conditions or are taking medication.

Payment and Delivery

• We accept all major credit cards and debit cards, as well as other payment methods, as displayed on our website.
• You will be charged at the time you confirm your order
• Delivery charges will be displayed at checkout and added to your order total.
• Delivery times will vary depending on your location and chosen shipping method. We will do our best to deliver your order within the estimated timeframe, but we cannot guarantee specific delivery dates.

Returns and Refunds

We want you to be delighted with your purchase! Here's how our return policy works

• Opened and unused products: You can return unopened and unused products in their original packaging for a full refund within 14 days of receiving your order.
• Damaged products: Please contact our customer service team within 7 days of receiving your order if you receive a damaged product. We will accept returns of most damaged products on a case-by-case basis after reviewing the nature and extent of the damage. To expedite the process, please provide photographic evidence of the damage. We may offer a full refund, replacement, or alternative solution depending on the specific circumstance and product availability.
• To request a return, Please contact our customer service team within 14 days of receiving your order. They will guide you through the return process and provide a return shipping label (where applicable).
• Return shipping cost: You are responsible for the return shipping cost unless the product was damaged or incorrect.
• Refunds: Upon receiving and verifying the returned products, we will issue a full refund to your original payment method within 10 business days.

Please note: We reserve the right to refuse returns of products that are not in accordance with our return policy. For any questions or concerns regarding our return policy, please contact our customer service team at customercare@nueva.health

Disclaimers and Limitations of Liability

• We provide no warranties of any kind, express or implied, regarding our products or our website. We comply with HSA's safety and quality standards, but individual sensitivities and side effects may occur. If you experience any side effects, discontinue use and consult your doctor
• We will not be liable for any damages arising out of your use of our products or website, including direct, indirect, incidental, consequential, or punitive damages. You agree to hold us harmless from any and all claims arising out of your use of our products or website. 

Intellectual Property

• All content on our website, including text, graphics, logos, and trademarks, is owned by NuEva Health Pte Ltd or our licensors and is protected by copyright and other intellectual property laws.
• You may not use any of our content without our express written permission.

Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Singapore. Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

Changes to Terms

We reserve the right to change these Terms at any time without prior notice. You are responsible for regularly reviewing these Terms for any changes. Your continued use of our website and/or purchase of our products following the posting of any changes constitutes your acceptance of those changes.

Contact Us

If you have any questions about these Terms, please contact us at customercare@nueva.health

Effective Date: 19th Jan, 2024

Welcome to NuEva Health Pte Ltd ("NuEva", "we", "us", or "our")! This Privacy Policy explains how we collect, use, and share your personal information when you visit our website at www.nueva.health ("Website") and purchase our plant-based dietary supplements. Please read this Policy carefully before using our Website or purchasing our products.

Information We Collect and How We Use It

Personal Information

• Essential Information: This includes information necessary to fulfil your orders and requests, such as your name, email address, phone number, and delivery address. It also includes payment information processed securely by secure third-party providers. We use this information to:
  • Process your orders and deliver your products.
  • Create and manage your account.
  • Send you order confirmations, shipping updates, and other account-related communication.
  • Respond to your inquiries and provide customer support.
  • Comply with legal and regulatory requirements.

• Optional Information: This includes information you voluntarily provide, such as your date of birth, health goals, or preferences. We use this information to:
  • Personalize your experience on our Website and tailor recommendations.
  • Send you relevant marketing and promotional material with your explicit consent.
  • Conduct surveys and research to improve our products and services.

Non-Personal Information:

• We collect anonymous data through cookies, pixels, and similar technologies to understand how you navigate our Website and improve user experience.
• We do not link non-personal information to your personal information unless you choose to provide it, such as through surveys.

Legal Basis for Processing Personal Information

We process your personal information based on various legal grounds under the PDPA:

• Contractual Necessity: To fulfil your orders and requests for products and services.
• Legitimate Interest: To personalize your experience, improve our Website and offerings, and provide targeted marketing with your consent.
• Legal Obligation: To comply with court orders, investigations, or other legal requirements.

Sharing Your Information

We may share your personal information with trusted third-party service providers who help us operate our Website and business, such as:

• Payment processors to handle financial transactions securely.
• Shipping companies to deliver your orders.
• Marketing and analytics providers to personalise your experience and improve user acquisition efforts.
• Email marketing platforms to send you relevant communication with your consent.

We ensure these third parties have appropriate security measures in place and only use your information for the limited purposes we contractually specify. We shall never share your personal information with third-party advertisers or marketing partners without your express consent.

Data Security and Retention

We implement robust security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes encrypted storage, password protection, and regular security audits. However, no website is completely secure, and we cannot guarantee the security of your information transmitted over the internet.

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including legal and regulatory requirements. Once retention is no longer necessary, we will securely delete your data.

Your Choices and Rights

You have the right to access, rectify, erase, restrict, or object to the processing of your personal information. You can also withdraw your consent for marketing communications at any time. To exercise these rights, please contact us at customercare@nueva.health

Cookies and Your Choices

Our Website uses cookies and similar technologies to enhance your experience and collect anonymous data for analytics. You can manage your cookie preferences through your browser settings.

Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before submitting any personal information.

Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

Changes to this Policy

We may update this Privacy Policy from time to time. We will post any changes on our Website, so please review this Policy regularly for the latest information.

Contact Us

If you have any questions about this Privacy Policy, please contact us at customercare@nueva.health